Refund policy
Right of Withdrawal & Returns Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you, receive the goods.
To exercise your right of withdrawal, you must inform us of your decision by email:
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, excluding any delivery costs where permitted by law.
Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
We may withhold reimbursement until we have received the returned goods or proof that the goods have been returned.
Return Conditions
To be eligible for a return:
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The item must be returned within 14 days of receipt.
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The item must be unused and in its original condition.
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The item must be returned in its original packaging where possible.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Non-Returnable Items
Due to the handmade nature of our products, minor variations in color, texture, shape, and appearance are normal and do not qualify as defects.
Customized or personalized products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photographs of the issue.
We will arrange a replacement or refund where appropriate.
Contact
For any questions regarding returns or withdrawals, please contact: